Q1. What kind of shop is Fun Garden?
A1. Fun Garden is a Hong Kong online adult products store founded in early 2020.

Q2. How is Fun Garden different from other adult products online stores?
A2. We put Hongkongers first, and the products we source are better suited to local customers' tastes.

Q3. Why choose a Hong Kong local online store, Fun Garden?
A3. Because we know best what Hong Kong customers need, and understand their concerns.

Q4. Does Fun Garden have stock? Is delivery fast?
A4. Most products are in stock, with only a few larger products needing to be transferred from another warehouse. As long as a product is in stock, it will be dispatched within 24 hours. On average, customers receive their order within 48 hours of placing it.

Q5. Will the packaging be obvious?
A5. Our products are shipped in discreet packaging, and the delivery note does not show "Fun Garden".

Q6. How is the discreet packaging handled?
A6. Products are generally wrapped in bubble wrap, then sealed in an SF Express box or bag.

Q7. Will any embarrassing shop name or content appear on the parcel?
A7. Absolutely not. The parcel only carries a delivery note, which shows only our parent company, "Parkson Trading Limited".

Q8. If this is my first time buying adult products, do you have recommendations for beginners?
A8. Our online shop has a beginners' zone, and all products in it are very suitable for beginners. If you have any questions, you can also contact our customer service team via WhatsApp.

Q9. Do you have products for couples to use together?
A9. Our online shop has a dedicated couples' zone.

Q10. Do you have high-quality, durable products?
A10. Most of the products in our online shop are carefully sourced by our colleagues and meet our quality requirements.

Q11. How do I know which product suits me best?
A11. First, you need to know what you need, then you can ask our customer service team for a recommendation.

Q12. Are products carefully selected? How do you guarantee quality?
A12. Products are strictly selected by our colleagues. If a product is faulty, we offer a replacement service.

Q13. Do you have discreet products that are easy to store and not easily discovered?
A13. Our online shop has a quiet and discreet zone.

Q14. Do you regularly update with new products?
A14. We regularly launch new products to satisfy customers' desire for something new, and to keep up with the latest market trends.

Q15. Are there categories for different needs, to make it easy to find products?
A15. Our online shop has very neat and clear categories.

Q16. If I want to buy a gift, are there suitable choices?
A16. Our online shop has a dedicated gifts zone.

Q17. Does customer service reply quickly?
A17. Our customer service team generally replies within 15 minutes.

Q18. Why do customers keep coming back to Fun Garden?
A18. Because we provide excellent pre-sales and after-sales service, and our products are all sourced by our professional colleagues.

Q19. Why is Fun Garden a reassuring choice for Hongkongers buying adult products?
A19. Because we have been operating in Hong Kong for over six years — surviving in the market for so long is the best guarantee of confidence.

Q20. If I don't know how to choose, can I ask for your advice?
A20. Absolutely — you are very welcome to.