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FAQ

1. Are all the products sold on the FUN GARDEN website genuine?
Our product is absolutely authentic! As the authorized retailer of all products on this website, we guarantee that every product is genuine. The product is directly imported from Taiwan, Japan, the United States, Canada, Europe and other places. Please feel free to purchase.

2. Is it safe for websites to collect personal information?
We attach great importance to personal privacy, and the website collects members' personal information, such as email addresses, phone numbers, etc., only for processing your orders. In terms of payment, if you use the payment function provided by PayPal, your credit card data, etc. will only be processed by PayPal, and FUN GARDEN will not be able to obtain these personal information related to payment.

3. Do I need to set up a membership account before I can place an order?
No need, but after becoming a member, you can enjoy more exclusive discounts and protections.

4. Can I become your partner?
We welcome any opportunity for cooperation. You can use WhatsApp (852) 52401688 or email to marketing@fungarden.com.hk Contact us and let us know your thoughts. For detailed information, please refer to our store's "Cooperation" section.

5. How does the delivery package ensure customer privacy?
We will package the goods with 'Silver Aluminum Plated Film Advanced Shock Absorbent and Pressure resistant Bubble Bag' to ensure that they will not be easily crushed/damaged during transportation! In addition, the bubble wrap bag is 100% opaque, effectively ensuring privacy! For detailed information, please refer to our store's "Multiple Confidential Packaging".

6. Are the products sold in your store brand new?
Yes, all the products we sell are 100% brand new and unopened. The products sold are all sealed and packaged, and once opened, there are traces. And for goods returned by customers due to defects or non-human damage in new products, we will return them to the original factory for processing.

7. Does your store ship goods to Macau or other regions?
Yes, we can send the goods to Macau or specific regions. If you are interested, please contact our customer service on WhatsApp (852) 52401688 for further inquiries.

8.May I ask what payment methods you have available?
We have multiple payment methods for customers to choose from, please refer to our store's "Payment Methods" for detailed information.

9.May I ask what delivery methods you have and what is the shipping cost?
We have multiple delivery methods for customers to choose from. For detailed information, please refer to our store's "Delivery Methods and Shipping Fees".